1. What is the length of your warranty?
The warranty period of our products is 1 year. If you encounter any issues, please contact us with your order number and email address at [email protected]. Our technical team will assist you as soon as possible.
2. After purchasing, within how many days will the products reach us?
At Revarado LLC, we have warehouses in America, Europe, and the Far East. Your orders are dispatched from the nearest warehouse based on stock availability. For USA orders, if the item is out of stock in the USA warehouse, your order will be shipped from our Hong Kong or European warehouse. Orders placed during the day are sent to the operation center the next day, and tracking codes are provided within 2-4 days. Typically, your products will be delivered within 5-7 days after reaching the distribution center. In some cases, such as high demand or customs delays, delivery may take up to 12 days. If you experience such a delay, please contact us via the contact form or email us at [email protected] for more information.
We are currently negotiating with fast shipping companies like UPS, DHL, and FedEx to add express shipping options to our delivery services.
3. Is reveriejewels.com safe?
Our website is protected by a 128-bit SSL certificate. Your personal information is securely stored, and your credit card information used during purchase is not retained on our website.
4. What should I do if I don’t receive my product?
Revarado LLC will provide a replacement product free of charge if the product with a tracking number is lost during transportation or detained by customs.
5. Are you a Cheater or Scammer?
Some visitors may wonder if we are a scam. At Revarado LLC, we invest heavily in advertising and never aim to lose our customers. You can see our longstanding presence by checking our Instagram posts and visiting our Facebook page. You can reach us anytime through various contact methods such as Facebook, Instagram, WhatsApp, or phone call.
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